We are on duty seven days a week, 24 hours a day. If you have a backup, call us at 619.667.1450 (during working hours) or call the Police Department's non-emergency number at 619.667.1400 (after hours).
We will dispatch a maintenance crew to your address to find out if the stoppage is in the City’s main or your private line (sewer lateral). If the sewer main is found to be clear, it is the responsibility of the property owner to call a licensed plumber or drain service cleaning to correct the problem. The property owner is responsible for maintaining adequate flow to and through the sewer lateral from the property structure to and into the City’s sewer main.
If the stoppage is in the City’s main, we’ll fix it as quickly as possible and keep you informed about what is being done.